FAQs

The estimated delivery date/pickup for your order will be displayed at checkout, based on the shipping option you have selected.

Please note that this estimate already includes processing time.

If you do not receive a confirmation or email from us, we recommend checking your junk mail or spam folder.

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From the time you place your order to your door/pickup with standard shipping:

Item(s)	Time
Shop Item(s)	~2 weeks
Custom Item(s)	~4 weeks

Shipping Options + Upgrades

Option	Delivery	Cost
Local Pickup	~5-7 days	Free
Standard	3-5 Business Days	$5
Free Shipping over $150	1-3 Business Days	FREE
Priority	1-3 Business days	$20
UPS Next Day Saver	End of Next Business Day	$40

Please contact us before placing your order to ensure timely delivery.

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We may be able to accommodate orders with shorter lead times on a case-by-case basis. Please don’t hesitate to reach out to us with your specific needs.

FOR OPTIMAL PLANNING, IT IS RECOMMENDED TO ORDER 1-3 MONTHS OR SOONER.

To ensure timely delivery of your order, it is recommended to place it at least one to two months in advance, and three months in advance if it is for an event. 

While we strive to get your item shipped within the stated time frame, there may be unforeseen circumstances that may cause delays.

Please note that we cannot expedite the processing time for your order, but you do have the option to upgrade your shipping to receive it faster.

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CREATIVE ETCH WILL NOT BE RESPONSIBLE FOR ANY SPELLING/PUNCTUATION ERROR (UNLESS THE ERROR WAS MADE ON OUR END)

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order changes

If you have any personalization changes, you have 24 hours of your order to request any changes to your order.

Please double check spelling/punctuation before submission.

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All sales, custom/personalized items are final.

Absolutely!

We can generally accommodate font changes unless we run into an issue.

Please contact us if you have any questions.

Preview your text/personalization with fonts we have available here:

All fonts provided are properly licensed

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Exceptionally, orders placed with rush processing/shipping may be accepted with less lead time.

To ensure timely delivery of your order, it is recommended to place it at least one to two months in advance, and three months in advance if it is for an event.

While we strive to get your item shipped within the stated time frame, there may be unforeseen circumstances that may cause delays.

Please note that we cannot expedite the processing time for your order, but you do have the option to upgrade your shipping to receive it faster.

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Shipping Options + Upgrades

Option	Delivery	Cost
Local Pickup	~5-7 days	Free
Standard	3-5 Business Days	$5
Free Shipping over $150	1-3 Business Days	FREE
Priority 	1-3 Business days	$20
UPS Next Day Saver	End of Next Business Day	$40

Please contact us before placing your order to ensure timely delivery.

Proofs will take 1-2 business days & will be sent to submitted email

If you do not receive a confirmation or email from us, we recommend checking your junk mail or spam folder.

We are dedicated to delivering the highest level of customer satisfaction.

To ensure that you have a clear understanding of what you will receive, we provide digital mockups that include all the necessary details.

This allows you to see an exact representation of the final product. We take pride in offering this level of transparency and precision in our work.

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DELAYS

• If we for some reason see an error or need clarification regarding your order, it may delay the process until clarification/response is received.
• Please note that if you request a proof or are provided with a digital proof, it may take an additional 24-48 hours to receive a response.
  • To ensure a smooth process, we require your approval of the proof before proceeding with your order. The speed of your response will impact the turnaround time for your order.
• Your order will be processed following your confirmation. 

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To ensure that your order is completed in a timely manner, it is important that we receive your approval or confirmation within 72 hours of initial contact.

If we do not hear from you within this time frame, we will be required to either proceed with the current details or cancel your order.

Free standard shipping on orders over $150.

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Shipping services may vary depending on situation/item.

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Shipping Options + Upgrades

Option	Delivery	Cost
Local Pickup	~5-7 days	Free
Standard	3-5 Business Days	$5
Free Shipping over $150	1-3 Business Days	FREE
Priority 	1-3 Business days	$20
UPS Next Day Saver	End of Next Business Day	$40

Shipping DELAYS

• Keep in mind, holidays and any other delays (out of our control) may affect delivery/shipping time.

All sales, custom/personalized items are final

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Returns/Exchanges/

• All of our items are made to order just for you. Due to the custom nature of our items, we do not accept returns or exchanges.
• However, if there is an issue with your order or if your item arrived damaged or defective, please contact us.

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Custom Order Cancellations

• If you have a pending custom request, please contact me.
  • A cancellation fee will apply depending on the status of the project and how much of the project has been completed.

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Rental cancellations

• CANCELLED EVENTS:
  • Refund
  • Security deposit will be refunded.
• RESCHEDULED EVENTS:
  • If your event/date changes, rentals can be rescheduled or exchanged for a different rental for rescheduled event/date.

Semi-Custom Collections turnaround:

~3 weeks at minimum.

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How to order:

1. Choose your package
2. Enter selections/customizations needed for each package 
3. Upload guest list/seating arrangements
4. Send us a quote request 
5. Review your submission(s)
6. Approve Quote
7. Purchase! 
8. Digital proof provided with 2 revisions.
   • Proof will be sent ~2 business days after receiving your order/list.
9. Approve your proofs
10. Production
11. Shipped! 

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Please note that orders must be placed at least three weeks in advance. Exceptionally, orders placed with rush processing/shipping may be accepted with less lead time. Orders that do not meet this requirement will be cancelled and refunded.

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PLEASE CONTACT US BEFORE PLACING YOUR ORDER TO ENSURE TIMELY DELIVERY.

We specialize mainly on designing and producing custom laser cut and laser engraved products with the ability to do direct to substrate printing.

• Product Design/Development
• Laser Cutting
• Laser Engraving
• Large Format Direct-to-Substrate Printing

Everything is designed, cut, pieced together in-house.

Our company specializes in working with acrylic, but we have the capability to work with a range of materials.

If you are seeking a specific material, please do not hesitate to contact us. We may be able to source the material for you or suggest alternative options.

Do you take customer provided materials?

We have certain requirements and minimums that must be met before we can consider using customer-provided materials.

Please keep in mind that we cannot accept any irreplaceable/ valuable items or heirlooms.

Additionally, not all materials or items are suitable for laser cutting or etching/engraving.

We’re happy to help, but please contact us for more information before proceeding.

Yes, we offer bulk discounts on selected items. The tiered pricing for these items is already listed on our website.

If you are interested in purchasing additional items in bulk, please don’t hesitate to contact us. We will be happy to assist you.

Process explained in detail here: Custom Order Page

This is a general custom order process:

1. Send us an inquiry!
2. Let’s chat about your vision and goals.
3. Quote/Proposal.
4. Deposit is required to secure your spot on our calendar.
5. We’ll fine-tune the details.
6. Approve your proofs.
7. Production!

The first payment is a 50% non-refundable deposit/retainer due upon invoiced to secure date and/or services/goods. At a minimum, the client agrees that the retainer fee fairly compensates Creative Etch Studio for committing to provide the services and turning down other potential projects/clients.

We prioritize the quality of our products and your overall experience.

In order to ensure that we can give you the attention you deserve during the custom design process, we have a minimum requirement in place.

Please understand that custom design projects may require more time and effort to perfect, and we want to be intentional with our time and yours in order to deliver the best results.

We specialize mainly in signage and related displays. While we are happy to consider special requests or builds, they must be approved on a case-by-case basis.

We don’t attempt to be everything for everyone. We do not offer other large builds or fabrication services outside of signage related services and what we already have available for hire or rent.

However, if you are seeking a specific product or service, please do not hesitate to contact us. We may be able to help or connect you with businesses that can better meet your needs.

All quotes are valid for ten (10) days from the date of the quotation.

We recommend checking your “junk mail” or “spam” folder if you do not see a confirmation or email from us.

to book

1. Signed contract.
2. Full payment required to secure date/before delivery.
3. + $120 Security Deposit (if applicable) (refundable)

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FULL SERVICE (DELIVERY/SETUP/TEARDOWN)

Required for most items/hire or rental items.

What does full service mean?

We will coordinate delivery, be in charge of setup and teardown within designated date/time and location.

• Fee to be outlined in quote/contract
• Additional travel fee may apply

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Rental period -If applicable

• Local Pickup ONLY; OKC area
• Rental period: 3 days (72 hours)
  1. Agreed rental period/return day will be outlined in contract.

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Security deposit:

• Security deposit: +$120 on top of rental
  • Refundable if returned on time and in good reusable condition and/or cancelled event.
  • Held if items not returned during rental period. Late fee applied. Late fee will be subtracted from security deposit until item is received.
  • No refund if damaged/lost/stolen.

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Late fee:

• Late Fee: $25 per day until item is returned.
  • Late fee will be subtracted from security deposit until item is received.

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Rental Cancellations

• CANCELLED EVENTS:
  • Refund
  • Security deposit will be refunded.
• RESCHEDULED EVENTS:
  • If your event/date changes, rentals can be rescheduled or exchanged for a different rental for rescheduled event/date.